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Frequently Asked Questions

Find answers to common questions about XpressDox Forms. Explore our FAQs to learn about our features, pricing, support, and how XpressDox Forms can benefit your practice.

Yes, XpressDox Forms offers a 14-day free trial period for new users. During this time, you can explore all the features and decide if XpressDox Forms meets your needs.

If you choose not to sign up after the free trial, your trial account will automatically be deleted after 30 days. No further action is required.

No, there is no limit. XpressDox Forms allows you to generate an unlimited number of documents during your subscription period.

You can save your answers on your local computer, in the cloud, or both.

Yes, you can view reports on the most popular templates, most active users, and audit logs directly from the XpressDox Forms dashboard.

If you forget your password, you can reset it easily by clicking the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password securely.

XpressDox Forms is a cloud-based platform, so it requires an internet connection and a modern web browser, such as Google Chrome, Mozilla Firefox, or Microsoft Edge. No additional software installations are needed.

Yes, you can add users at any time by navigating to Manage > Users. New users added to your XpressDox Forms plan will automatically be included in your subscription for billing purposes.

Absolutely. Users can be added at any time.

Yes, you can manage all users on your plan from the XpressDox Forms dashboard.

Yes, you can log in from as many computers as you like. However, if you share your login details with others, you will be disconnected when another user logs in with the same credentials, which may result in lost information.

If your firm grows, you can easily upgrade your XpressDox Forms subscription to accommodate additional users or enhanced features. Contact our support team for assistance with the upgrade process.
Monthly subscribers can cancel at any time without notice. Annual subscribers can also cancel at any time; however, no credits are provided for unused time.
You don’t need to update XpressDox Forms manually. The platform runs automatic updates, ensuring that the library and features are always current.
XpressDox Forms is regularly updated with new features, enhancements, and security patches. Updates are deployed automatically, ensuring your platform is always up-to-date without disrupting your workflow.
XpressDox Forms provides comprehensive support, including a detailed knowledge base and email support.
Yes, XpressDox Forms offers training sessions for new users to help them get up to speed quickly. This is a paid option. Please email us to enquire.
We only accept credit card payments, so manual payments are not available.
For administrative simplicity, we adjust prices for all subscribers in January of each year, regardless of the sign-up date. We commit to only adjusting prices in line with the Australian Consumer Price Index (AU-CPI).
XpressDox Forms is an online platform accessible via the web. You will need valid login credentials to access your account.
Yes, XpressDox Forms is mobile-friendly and can be accessed from any device with an internet connection, including smartphones and tablets.
Yes, XpressDox Forms is hosted on Microsoft Azure in Australia, with daily backups. The platform is supported by XpressDox, which has been in operation since 2008 and serves over 100,000 users worldwide.
XpressDox Forms is fully compliant with Australian data protection laws, including the Privacy Act 1988 and the Australian Privacy Principles. Your data is stored securely in Australia, and we take all necessary measures to protect your information.

To create a desktop shortcut for XpressDox Forms:

Right-click on your desktop and select “New,” then “Shortcut.” Enter “https://aslegal.xpressdox.com” and click “Next.” Name the shortcut “XpressDox Forms” and click “Finish.”

To customize the XpressDox Forms icon:

Save the XpressDox Forms icon file (XpressDox Forms.ico) to your computer. Right-click on the XpressDox Forms shortcut and select “Properties.” Click the “Change Icon” button. Locate the icon file, select it, and click “OK,” then “OK” again to save.

(Optional) To set a keyboard shortcut:

Right-click on the shortcut and select “Properties.” Click in the “Shortcut key” box. Press the desired keys (e.g., CTRL + ALT + A). Click “OK” to save.

XpressDox Forms is hosted on a robust and reliable infrastructure with high availability. In the unlikely event of downtime, we will notify users immediately and work to resolve the issue as quickly as possible.